Xbaij Privacy Policy — How We Protect Your Information

1Introduction

Xbaij (referred to herein as "we", "us", or "the Platform") places the highest importance on your privacy. This Privacy Policy explains what personal information we collect, why we collect it, and how we keep it secure.

By using the xbaij website, creating an account, or accessing any of our services, you are deemed to have accepted this Privacy Policy. If you do not agree with this policy, please do not use the platform.

This privacy policy has been prepared in compliance with applicable data protection laws in Bangladesh and international standards. We review and update this policy regularly as needed.

2What information we collect

Xbaij collects several types of information, which can be grouped into two main categories:

Directly provided information: Information You Provide Directly

• Full name, date of birth & gender
• Email address & mobile number
• Home address & postal code
• National ID or passport number (for KYC verification)
• Payment method details (bKash/Nagad/Rocket number)
• Information provided via support chat

Automatically collected information: Data collected during use

• IP address & device type
• Browser type & operating system
• Time spent on the platform and pages visited
• Login and logout times and locations
• Betting history & transaction records
• Data collected via cookies & tracking technologies

3How we use your information

Xbaij uses your information for the following purposes:

• Service delivery: Account management, betting, and payment processing.
• Identity verification: Preventing fraud and ensuring legal compliance.
• Customer Support: Resolving your queries and complaints.
• Security: Preventing account hacking and unauthorized access.
• Personalization: To show you offers and content tailored to your preferences.
• Responsible Gaming: Monitoring gaming behaviour to identify potential issues.
• Legal Obligations: Compliance with anti-money laundering laws.
• Service Improvement: Improving your experience on the platform.

4Data Retention Period

Xbaij does not retain your data longer than necessary. However, certain information must be kept for a specified period due to legal obligations:

• Account information: For the duration of your active account and a minimum of 5 years after closure.
• Financial transaction records: 7 years (as required by law).
• KYC Documents: 5 years after account closure.
• Support chat history: 2 years.
• Cookies & session data: 30 days to 1 year (depending on type).

5Sharing data with third parties

Xbaij never sells your personal information. However, in certain circumstances, data may be shared with trusted third parties:

• Payment Processors: bKash, Nagad, Rocket — to process transactions.
• Identity Verification Services: For the KYC process.
• Technology Partners: Service providers essential to platform operations.
• Law Enforcement: Under a court order or legal obligation.
• Fraud Prevention Agencies: To prevent money laundering and fraud.

When sharing data with third parties, we ensure they uphold the same standard of privacy protection. Data processing agreements are in place with all such parties.

6Cookies & Tracking Policy

Xbaij uses cookies and similar technologies on its website. Cookies are small data files stored on your device.

• Essential cookies: Required for login sessions and security — cannot be disabled.
• Functional Cookies: To remember your language and preferences.
• Analytics Cookies: To analyze platform usage.
• Marketing cookies: To show relevant offers (can be turned off).

You can manage or delete cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of certain platform features.

7Security Measures

Xbaij uses industry-standard security measures to protect your data. Our security framework includes:

• SSL/TLS Encryption: All data transfers are encrypted.
• Two-Factor Authentication (2FA): An additional layer of protection for your account.
• Firewall & intrusion detection: Preventing unauthorized access.
• Regular security audits: Regular testing to identify vulnerabilities.
• Restricted Access: Only authorised staff have access to personal data.
• Data backup: Encrypted backups stored on secure servers.

8Your Rights

As an xbaij user, you have the following rights. To exercise any of them, please get in touch with us:

We will respond to rights requests within 30 days of receipt. Complex cases may require an additional 60 days — you will be notified if this applies.

9Child Protection

Xbaij strictly prohibits the use of its services by minors (under 18). We do not knowingly collect personal information from anyone under the age of 18.

• Age is verified at the time of registration.
• Additional identity verification is carried out in suspicious cases.
• Any account found to belong to a minor is immediately suspended and all associated data is deleted.

10Contact & Complaints

For any questions, requests, or complaints regarding this Privacy Policy, please contact us:

• Email: privacy@xbaij.im
• General support: support@xbaij.im
• Response time: 24–48 hours (business days)

We take your privacy concerns seriously and aim to resolve them as quickly as possible. You will be notified by email before any changes are made to this Privacy Policy.